NCBA Bank has marked a significant milestone in its expansion strategy with the opening of a new branch in Kitui, located at the Chief Kitonga Building in Kitui town, on Friday, 8th November 2024. This new branch aims to bring accessible financial services to the people of Kitui County, helping to foster economic growth and meet the financial needs of the region’s 1.2 million residents. This development follows the recent launch of an NCBA branch in Nyahururu, demonstrating the bank’s commitment to enhancing its footprint across Kenya and supporting local economies in underserved areas.
The new Kitui branch offers a range of financial products tailored to the needs of local communities. From construction loans to asset financing for crucial resources like hardware and school buses, the branch is poised to support Kitui’s growth in infrastructure and education. By providing these specialized services, NCBA is contributing directly to the county’s economic development, offering residents more opportunities to invest in their businesses and meet personal financial goals.
According to NCBA Group Managing Director John Gachora, the expansion into Kitui aligns with the bank’s strategy to tap into the untapped economic potential of regional Kenya. In Kitui, NCBA plans to attract clients from various sectors, including schools, churches, SACCOs, colleges, and hospitals, among others. This will drive financial inclusion in Kitui, supporting an industrious population with services that make a tangible impact on their daily lives.
With Kitui’s branch already serving 668 customers, NCBA has seen a positive response to its presence. Meanwhile, the new Nyahururu branch, located at the NCBA Plaza, formerly T-Falls Plaza, serves 430 customers. Both branches are growing rapidly, as residents and businesses take advantage of NCBA’s financial solutions, including trade finance, fixed deposits, money market accounts, and asset finance. The strong customer base underscores NCBA’s role as a trusted financial partner in these regions.
To enhance financial accessibility, NCBA offers digital banking solutions like NCBA Till, mobile banking, online banking, and PDQ machines. These options streamline transactions and make it easier for customers to manage their finances, whether they are individuals, small businesses, or larger institutions. The digital tools not only provide convenience but also enable wider economic participation, aligning with the bank’s goal of financial inclusion.
Tirus Mwithiga, NCBA Group Director of Retail Banking, emphasized the bank’s goal to become a dedicated partner in Kitui’s growth journey. NCBA plans to engage with the local community through market activations, personalized client visits, and other initiatives that reflect the bank’s commitment to understanding and addressing specific customer needs in Kitui. This local engagement approach helps NCBA strengthen its relationship with the community while building trust and loyalty.
NCBA’s expansion in Kitui and Nyahururu is supported by a dedicated team of nine staff members in Kitui and eight in Nyahururu, providing customer-centric services that focus on quality and satisfaction. With 97 branches nationwide, including the recent additions in Kitui and Nyahururu, NCBA is reinforcing its role in Kenya’s financial landscape. This expansion reflects the bank’s mission to support regional development and promote economic resilience, positioning it as a key player in driving prosperity across Kenya.
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